Services

One of the key benefits of working with Hague IT is that we are able to offer a complete range of services as shown below. Our aim is to provide a single point of contact for all your business IT requirements.

Click the list below for a brief outline of our most common services. Please contact us to discuss your specific requirements in more detail.

Customer support

At Hague IT we utilise a combination of support tools in order to best assist our customers, these include:

telephone support
e-mail support
online discussion tool
visits to customer site
remote software support

It is through this combination of technologies that we are able to provide the high standard of support your business requires.

Top of pageSupport contracts

We believe that support contracts play a vital role in maintaining effective IT systems, focussing on preventative maintenance to help identify potential issues before they impact your business.

A support contract with Hague IT combines our customer support tools with regular engineer visits to ensure your IT systems continue to perform optimally, while routine administration and low impact problems are attended to swiftly.

For more details about a support contract with Hague IT, please click here.

Top of pageHardware

We are able to supply and install a complete range of computer hardware including:

Computers; desktops, laptops, servers, hand-held devices (pda’s)
Printers; inkjet and laser printers, all-in-one devices (printers/scanner/copier/fax), printer network cards, ink/toners cartridges and other printer consumables
Other peripherals; monitors, projectors and screens, document scanners, keyboards, mice

Where off the shelf computer systems are not appropriate, we are also able to build systems from scratch or modify off the shelf systems to meet your specific business requirements.

Top of pageConsumables

We are able to offer a wide range of IT consumables including printer ink and toner cartridges, magnetic and optical media. Most consumables can be delivered to your site (and installed if required) within 48 hours of receipt of your order.

Top of pageRepairs

We are able to provide a rapid repair service for the majority of computer hardware including desktop and laptop computers, servers and printers. In the unfortunate event of a hardware failure our experienced engineers are able to troubleshoot problems to component level, replacing the faulty element(s) and getting you business back up and running with minimum of disruption.

Top of pageUpgrades

Upgrades can sometimes (but not always) help to address performance issues with desktop, laptop and server computers. Our engineers can advise if an upgrade is the most appropriate course of action and can carry out a range of upgrades to most existing hardware if required.

Top of pageSoftware

At Hague IT we aim to provide a broad range of software services, including:

supply and install off the shelf software products and licences
manage software updates on behalf of the customer
troubleshoot and resolve issues with currently installed customer software

Where an off the shelf software solution is not available, we can work with the customer to understand the exact business requirements in detail and source a suitable bespoke software solution.

Top of pageAnti-virus solutions

Virus’s have long been and still remain one of the major threats to a business’s IT systems. Our experience of implementing and managing effective anti-virus solutions will help your business’s IT systems to remain virus free.

Top of pageAnti-spyware solutions

The more recent but rapidly developing issue of Spyware now poses a significant threat to business computer systems. Hague IT has a sound working knowledge of Spyware detection, removal and prevention software to help ensure your computers are not affected.

Top of pageNetworks

We are able to supply a broad range of network services including the installation of both structured network cabling and wireless networking solutions. Switches and routers can be supplied and configured or existing equipment managed, as well as troubleshooting carried out.

Top of pageServer administration

We are able to carry out a variety of routine server management tasks on your behalf such as username and password administration, group (policy) management, disk space management & monitoring of event logs.

Top of pageE-mail

At Hague IT we have experience administering a variety of commonly used email systems, including Microsoft Exchange and Lotus Notes. More simple email solutions can be provided where an Exchange / Notes implementation is not appropriate.

Top of pageBackup & disaster recovery

Hague IT has experience in designing and installing effective backup solutions, as well as managing a wide variety of existing backup implementations. Routine data restore and disaster recovery testing can also be performed on the customer’s behalf to ensure the data being backed up is adequate in the event of both minor and major incidents.

Top of pageData recovery

A hard disk problem need not always result in total loss of data, particularly if the data is business critical. Hague IT has experience in a variety of software and hardware techniques designed to promote maximum data recovery should this situation arise.

Top of pageWeb sites

We are able to offer a complete web development / design service for businesses not already on the internet and looking to establish a web presence for the first time, while existing web sites can be managed and updated / enhanced by Hague IT at your request.

Top of pageBroadband

From installation of a new broadband service to maintenance and problem solving for your existing broadband services, Hague IT can help your business get the results you want.

  Prevention is better than cure

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CALL: 01204 300302FAX: 01204 300302E-MAIL: enquiries@hagueit.co.uk
Copyright © 2005-2009 HagueIT. HagueIT is a trading style of HagueIT Ltd. Company registration No 5413998. VAT registration No 857952667.